Service Options

Inbound Call Center Services

Columbus Telephone Answering Service offers a variety of inbound live operator call center services including:

  • Order Entry Services
  • Technical Support
  • Customer Service
  • Scheduling Services

The standard rate is the same as noted below for live operator answering services, but setup fees may differ based on client need. Please visit our corporate site for specific setup information relating to these specific services.

For client’s looking for real-time credit card processing for reservations or order taking services, please contact us to learn more about the costs associated with these services.

Our Live Operator Answering Services

All rates are 24/7 and include toll free access anywhere in the continental U.S. There are never long distance fees. We save our clients money every year by providing holiday, weekend and night coverage at no additional cost. Every account also comes with free voice logging, message archiving and custom announcements.

Most setups will be complete within 72 hours from receipt of signed contract, setup forms and payment . Emergency setup is available – additional fees apply. We collect first month’s base rate, setup fees and a security deposit if client is paying by check upon acceptance of contract. Clients using credit card billing are not required to maintain a security deposit.

Messages may be delivered at no additional charge in a variety of ways: hold for call in, call out (to cell phone, home phone etc.), digital page, alpha-page, e-mail, text message, fax each as taken or delivered to a voice mailbox.

 

 

Live Operator clients may additionally add voice mail options to either enhance their messaging capabilities or minimize their live operator costs. Fax summaries and E-mail summaries are available for all accounts.

Looking for more information?

Call Columbus Telephone Answering Service today at 1-800-645-2616 or fill out this simple form and we’ll send you an information packet with no obligation. Columbus Telephone Answering Service’s live telephone answering service solutions will redefine what you expect from a telephone answering service.